Four million complaints were received last year by the UK’s ‘big six’ energy companies – British Gas, EDF Energy, Eon, Npower, SSE and Scottish Power – and tens of thousands were still unresolved after eight weeks, according to a new Which? investigation. A Which? survey reveals that 40% have had a problem with a gas … Read more
UK energy market regulator Ofgem is proposing sweeping away complex and unfair pricing practices and requiring the ‘big six’ energy suppliers to auction up to 20% of their electricity generation output following a major review of the sector. Ofgem’s review found that competition is being stifled by a combination of tariff complexity, poor supplier behaviour, … Read more
UK energy watchdog Ofgem has released its latest Electricity and Gas Supply Market Report, which indicates that that the margin on a standard dual fuel tariff is now around £90, an increase of 38% from September. Whilst Ofgem would expect efficient firms to make a profit, it wants clarity on behalf of consumers that the … Read more