ESB Networks has launched its new ‘PowerCheck’ app and website which provide real time information to customers regarding planned and unplanned power supply interruptions, including projected restoration times.
Paul Mulvaney, head of Distribution and Customer Services with ESB Networks, says: “Interruptions to power supplies are rare, but when they do occur, customers want to find out quickly and easily when their power will be restored. We are still happy to hear from customers by phone, but PowerCheck provides an alternative for people who would prefer to access this information online or through their Smartphones.”
He adds: “Over the past decade, ESB has invested heavily in upgrading the Irish electricity network and we now have one of the most reliable and efficient systems in the world. Since 2001, we have succeeded in reducing unplanned interruptions by 62 percent, with the average customer now experiencing just over an hour of lost supply per year as a result of network faults.”
PowerCheck will provide information on:
* Local Area: The nearest substation to the location of the interruption
* Customers Affected: The number of customers without supply
* Started: The time when the loss of supply was first reported
* Interruption Type: Whether it is a Planned or a Fault interruption
* Restore: The Estimated Restoration Time (ERT)
* Message: Further details that are available about the loss of supply
The free app is accessible through Smartphones (iPhones and Android), and the website (www.esb.ie/esb-networks/powercheck/).