NI Water today welcomed the latest report from the Consumer Council (CCNI) “Tapping into Consumer Views on Water – Update Report”.
The report, which was a follow up to one completed in 2009, examined how services delivered by NI Water have improved through the implementation of consumers’ recommendations.
Liam Mulholland, Head of Customer Services NI Water, explains:
“The initial report carried out by CCNI in 2009 gave us the chance to listen to what our customers had to say and enabled us to identify and implement ways we could improve our services. NI Water has dedicated a great deal of time and resources into carrying out actions identified in the report to address areas of concern.
“Some improvements could be made immediately, while others have been dependant on capital investment and available resources. We believe where we have been able to make improvements we have done so. However, we are also aware there is still work to be done to provide everyone in Northern Ireland with the best possible water and wastewater services.
“We look forward to continuing this improvement work in partnership with CCNI and putting the customer at the heart of everything we do.”